Accessibility Statement for Rubbish Collection West Kensington

Our commitment to digital accessibility

Rubbish Collection West Kensington is committed to ensuring that our website and online information about accessible rubbish collection in the West Kensington area are usable by everyone. We want all residents, visitors, and businesses to be able to find information, book services, and contact us without barriers, regardless of technology, device, or individual ability.

We aim to make our digital content clear, consistent, and easy to navigate so that people with different access needs, including disabled users, older users, and those using assistive technology, can interact with our services with confidence.

Standards we work to meet

Our goal is to comply with the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

The key principles of WCAG 2.1 are that content should be perceivable, operable, understandable, and robust. We use these principles as the foundation for how we design, build, and review the content on the Rubbish Collection West Kensington website.

Screen-reader support

Our website is designed to work with modern screen-readers and other assistive technologies. We use clear headings, descriptive text, and consistent page structures so that people using screen-readers can understand and navigate information about rubbish collection in West Kensington as efficiently as possible.

We aim to provide meaningful alternative text for important images, icons, and controls so that no essential information is conveyed by visuals alone. Where possible, forms, buttons, and labels are coded to be announced correctly, allowing users to book or change local rubbish collection services with assistive tools.

Keyboard navigation and operability

The Rubbish Collection West Kensington website is designed so that all primary features and content can be accessed using a keyboard alone, without requiring a mouse or touch input. This is important for people who use switch devices, voice input, or alternative keyboards.

We aim to maintain a logical tab order, visible focus states, and keyboard-operable controls for menus, forms, and interactive elements. Users should be able to move through pages, open sections, and submit information about rubbish collection and waste removal in West Kensington using only the keyboard.

Text, layout, and readability

We aim to use plain, straightforward language and short paragraphs to make the content about local rubbish and waste services easier to understand. We avoid unnecessary jargon and try to explain any required terms in simple language.

The layout is designed to be responsive, so content reflows on different screen sizes and orientations. This helps people accessing the site on mobile phones, tablets, and larger screens to find local waste and rubbish information in West Kensington without needing to scroll horizontally or zoom excessively.

Compatibility with different technologies

We aim to support recent versions of major web browsers and operating systems. While we cannot guarantee full support for all older technologies, we work to ensure that essential information about rubbish collection schedules, bulky waste, and related services in West Kensington remains accessible on a wide range of devices.

Continuous improvement and known issues

Accessibility is an ongoing process. We regularly review the Rubbish Collection West Kensington website, prioritising improvements that make it easier for everyone to use our digital services. Some older content may not yet fully meet WCAG 2.1 AA requirements, but we are working to bring it up to standard.

If you experience any difficulty accessing information, using forms, or navigating pages, we want to hear from you so we can make improvements.

Contact us with accessibility requests

If you need information about rubbish collection in West Kensington in a different format, such as large print, easy read, or an accessible digital document, or if you need help using the website, you can contact our team.

Please describe the accessibility issue you encountered, the page or service you were using, and the type of assistive technology or device where possible. This helps us investigate and improve our services for you and for other users.

We will review your request and aim to respond as quickly as we can with an appropriate solution or an explanation of the steps we are taking to address the problem.

Feedback and enforcement

We welcome feedback about how accessible you find the Rubbish Collection West Kensington website and our online information about local rubbish and waste services. Your comments help us identify barriers and prioritise improvements to support all users in the West Kensington area.

If you feel that we have not addressed your accessibility concern, you can contact us again with further details so we can review the issue and work towards a suitable resolution.